How to Get Help
How to find answers in the Help Center, and what to do when you need more than an article.
Who this is for: Operators and team members who already use OperelliOS.
Start with Help articles
Section titled “Start with Help articles”- Use search in this Help Center to find how-to guidance for customers, quotes, jobs, invoices, payments, and settings.
- Open the article that matches your task and follow the verified steps.
Most day-to-day questions are answered here without needing to message anyone.
When you need a person
Section titled “When you need a person”If an article does not solve the problem, use Contact Support when it appears in the Help header (or the in-app Help path once chat is available).
Until chat is live on Help, use the guidance your workspace owner already has for reaching OperelliOS, or ask from inside the application Help link when your team provides one.
What to expect
Section titled “What to expect”- Help articles are available anytime.
- When chat support is available, an assistant may answer common questions first.
- A person usually replies within a few hours during business hours — not around the clock.
What this is not for
Section titled “What this is not for”- Not a customer yet? Use the OperelliOS website to start a free trial or request a demo.
- Do not use Help support channels for sales pitches or vendor outreach.